Rogers, Fido customers experiencing service outages

Many Rogers customers across Canada reported losing mobile and internet services early Friday morning, with the telecom giant eventually confirming the issue hours later.

At about 6:30 a.m., Toronto police tweeted city residents using the cell provider might have difficulty calling 9-1-1.

Search engine optimization company Criterion Digital’s service tracker shows outages across the country, including in the GTA, Ottawa, Montreal and southern B.C.

SEO company Criterion Digital's map of outages shows reports of no service across southern Ontario.

Ookla’s service disruption tracker Downdetector.ca says customers began reporting problems with both cell and internet service early Friday, and by 7 a.m. more than 20,000 reports had been file.

Customer service representatives for the cell provider said customers can use Rogers’ automated online chat to see if there is an outage in their area.

Fido Solutions Inc. customers are also reporting outages, with a surge of complaints beginning at around 5 a.m. Friday, according to Downdetector.ca. Fido is a Canadian cellphone provider owned by Rogers Communications Canada.

Rogers released a statement on Twitter Friday morning, saying the company is “aware of issues currently affecting (their) networks.”

“Our teams are fully engaged to resolve the issue as soon as possible.”

Last year, the company suffered a massive wireless outage caused by a software update that left customers without service.

With files from the Canadian Press and Ande Fraske-Bornyk.

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